Managed Service
Solution Status
- Hardware provisioned
- Oracle Solution Deployed
Then the Vertice Silver “Managed” Service is for your consideration:
- Fixed Fee, paid monthly
- Service Management Agreement (SMA) with Full Service Level Agreements (SLAs) relating to:
- System management and Operational support
Including:
- System Management
- System Monitoring
- Scheduled backups
- End to End Oracle Solution Support
- Management of Critical software patches
- Managing new code releases
- Managing new environments
- Monitoring Data Flows
- Performance Monitoring
- Database Security
- Database Weekly Reports
- Managing MyOracle Support
- SLA Reporting
- Defined Escalation Process
For more information please contact info@vertice.ie