Driving Business Decisions

Silver - Managed

Managed Service

Solution Status
  • Hardware provisioned
  • Oracle Solution Deployed
Then the Vertice Silver “Managed” Service is for your consideration:
  • Fixed Fee, paid monthly
  • Service Management Agreement (SMA) with Full Service Level Agreements (SLAs) relating to:
  • System management and Operational support 
Including:
  • System Management
  • System Monitoring
  • Scheduled backups
  • End to End Oracle Solution Support
  • Management of Critical software patches
  • Managing new code releases
  • Managing new environments
  • Monitoring Data Flows
  • Performance Monitoring 
  • Database Security
  • Database Weekly Reports
  • Managing MyOracle Support
  • SLA Reporting
  • Defined Escalation Process

 

For more information please contact info@vertice.ie

Free Consultation